Frequently Asked Questions

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Legislation

Where can I see my legal register?

Who gets notifications for legislation updates?

How do I get legislation updates?

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Pricing

What's the price/cost?

Can I pay by Direct Debit?

Important information regarding MyCompliance Management - now part of The Access Group

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General

What's the difference between the trial and a paid account?

Can MY Compliance Management be integrated with other systems?

Can I have it installed on my server?

Are you only in the UK?

Where is my data stored?

Are there specific IT requirements?

I couldn't find you on the top 10 of best compliance systems in google, why not?

Who are your customers?

How is my data protected and are you GDPR compliant?

Can I have a read only user?

How do I delete a user?

Do I get to choose which modules I want?

What web browsers are supported on the system?

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Support

Do you offer onsite training?

What support and onboarding do you offer?

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Set-up

How do I add a user?

How do I create a user group?

How do I make something private?

How long does it take to set up?

Whats the on boarding process? How are we introduced to the system?

Is there any addition training to help me set up?

Do you provide 2FA or Multi-factor Authentication

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Account

If I delete something by accident can it be retrieved?

Can I use your system as an intervention tool to manage behaviours etc?

How can the software help people working remotely?

How do I reset my password?

Can I have more than 100 users?

How much data is included with my subscription?

Can I cancel anytime?

Do you have Single Sign On (SSO) available?

What's the notice period if I wish to cancel my subscription with you?

Can I get my data if I leave you?

Does my data carry on from my trial account?

Do they have to have an email address to use it?

Can I have longer than a 2 week trial?

What happens at the end of our years subscription? Do we need to ask to be renewed?

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Functionality

Can I customise or add my own fields?

Can I store training certificates in the system?

How do you keep your database of legislation up to date?

Can I use legsilation from my country in it?

Is it mobile friendly?

Do you provide any other legislation outside of the UK?

Does it work offline?

Can I create my own audits?

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User-Access

I have more people I need to have access to my system but they don't need access to everything.. How do we do this?

Can non-users access information or report in to MY Compliance Management?

Do you have different user levels?

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Risks

Can I copy a risk register?

Do you have any generic risk assesments included?

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Substance-Database

Can you attach substances from the database to a risk assessment?

Do you have the ability to add COSHH data sheets to the system?

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Actions

Can I escalate an action?

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Aspects

Can I copy an aspect register?

Can I delete an aspect register?

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Audits

How do you delete part of an audit imported from Library or edit the criteria?

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Assets

Can I add users to get asset alerts?

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Incidents

Can I delete an incident?

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Requirements

Can I change the owner of a requirements register?

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Training-Manager

Is it possible to change the email notification settings for training expiry reminders?

Can standard users add their own training?

How do I flag an employee as left the company in Training module?

Can I change the surname of a user or trainee?

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Contractor-Management

Can I give my contractors access to upload their documents?

Will it remind me when a contractors requirement is due to expire?

Where can I store my contractors training records?

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Documents

Can i link to a SharePoint document that i have created?

Where can I manage my documents?

What files can I upload?

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Mobile-Apps

What version of Android and IOS do you support on Mobile Apps