Frequently Asked Questions

Got a question about MY Compliance Management? Have a look below but if you can't find the answer or would just rather have a chat give us a call!


Legislation

How do I get legislation updates?
Who gets notifications for legislation updates?
Where can I see my legal register?

Pricing

What's the price/cost?
Can I pay monthly?
Can I pay by Direct Debit?
Are there any hidden costs?

General

How is my data protected and are you GDPR compliant?
Are there specific IT requirements?
How do I delete a user?
Can MY Compliance Management be integrated with other systems?
What's the difference between the trial and a paid account?
Can I have it installed on my server?
Are you only in the UK?
Where is my data stored?
I couldn't find you on the top 10 of best compliance systems in google, why not?
Who are your customers?
Can I have a read only user?
What web browsers are supported on the system?
Do I get to choose which modules I want?

Support

Do you offer onsite training?
What support and onboarding do you offer?

Set-up

Is there any addition training to help me set up?
How do I add a user?
Do you offer implementation?
Whats the on boarding process? How are we introduced to the system?
Do you provide 2FA or Multi-factor Authentication
How do I make something private?
How do I create a user group?
How long does it take to set up?

Account

Do you have Single Sign On (SSO) available?
How much data is included with my subscription?
How do I reset my password?
How can the software help people working remotely?
Can I use your system as an intervention tool to manage behaviours etc?
If I delete something by accident can it be retrieved?
What happens at the end of our years subscription? Do we need to ask to be renewed?
Can I have more than 100 users?
Can I cancel anytime?
Can I have longer than a 2 week trial?
Does my data carry on from my trial account?
Do they have to have an email address to use it?
Can I get my data if I leave you?
What's the notice period if I wish to cancel my subscription with you?

Functionality

How do you keep your database of legislation up to date?
Can I customise or add my own fields?
Can I store training certificates in the system?
Can I create my own audits?
Does it work offline?
Will it remind me when a contractors requirement is due to expire?
Can I use legsilation from my country in it?
Is it mobile friendly?
Can I give my contractors access to upload their documents?
Do you provide any other legislation outside of the UK?

User-Access

I have more people I need to have access to my system but they don't need access to everything.. How do we do this?
Can non-users access information or report in to MY Compliance Management?
Do you have different user levels?

Risks

Can I copy a risk register?
Do you have any generic risk assesments included?

Substance-Database

Do you have the ability to add COSHH data sheets to the system?
Can you attach substances from the database to a risk assessment?

Actions

Can I escalate an action?

Aspects

Can I copy an aspect register?
Can I delete an aspect register?

Audits

How do you delete part of an audit imported from Library or edit the criteria?

Assets

Can I add users to get asset alerts?

Incidents

Can I delete an incident?

Requirements

Can I change the owner of a requirements register?

Training-Manager

Can standard users add their own training?
Can I change the surname of a user or trainee?
How do I flag an employee as left the company in Training module?
Is it possible to change the email notification settings for training expiry reminders?

Contractor-Management

Where can I store my contractors training records?

Documents

What files can I upload?
Where can I manage my documents?
Can i link to a SharePoint document that i have created?

Mobile-Apps

What version of Android and IOS do you support on Mobile Apps