Frequently Asked Questions

Got a question about MY Compliance Management? Have a look below but if you can't find the answer or would just rather have a chat give us a call!


Legislation

Where can I see my legal register?
Who gets notifications for legislation updates?
How do I get legislation updates?

Pricing

What's the price/cost?
Can I pay by Direct Debit?
Can I pay monthly?
Are there any hidden costs?

General

How is my data protected and are you GDPR compliant?
What web browsers are supported on the system?
How do I delete a user?
Are there specific IT requirements?
Can MY Compliance Management be integrated with other systems?
What's the difference between the trial and a paid account?
Can I have it installed on my server?
Are you only in the UK?
Where is my data stored?
I couldn't find you on the top 10 of best compliance systems in google, why not?
Do I get to choose which modules I want?
Can I have a read only user?
Who are your customers?

Support

Do you offer onsite training?
What support and onboarding do you offer?

Set Up

How do I make something private?
Do you offer implementation?
Is there any addition training to help me set up?
Whats the on boarding process? How are we introduced to the system?
How long does it take to set up?
How do I create a user group?
How do I add a user?

Account

Does my data carry on from my trial account?
Can I get my data if I leave you?
Can I have longer than a 2 week trial?
What's the notice period if I wish to cancel my subscription with you?
What happens at the end of our years subscription? Do we need to ask to be renewed?
Can I cancel anytime?
Can I have more than 100 users?
Do they have to have an email address to use it?
If I delete something by accident can it be retrieved?
Can I use your system as an intervention tool to manage behaviours etc?
How can the software help people working remotely?
How do I reset my password?
How much data is included with my subscription?

Functionality

Can I use legsilation from my country in it?
Do you provide any other legislation outside of the UK?
Is it mobile friendly?
Can I give my contractors access to upload their documents?
Will it remind me when a contractors requirement is due to expire?
Can I create my own audits?
Does it work offline?
Can I customise or add my own fields?
How do you keep your database of legislation up to date?
Can I store training certificates in the system?

User Access

I have more people I need to have access to my system but they don't need access to everything.. How do we do this?
Do you have different user levels?

Risks

Do you have any generic risk assesments included?
Can I copy a risk register?

Substance Database

Can you attach substances from the database to a risk assessment?
Do you have the ability to add COSHH data sheets to the system?

Actions

Can I escalate an action?

Aspects

Can I delete an aspect register?
Can I copy an aspect register?

Audits

How do you delete part of an audit imported from Library or edit the criteria?

Assets

Can I add users to get asset alerts?

Incidents

Can I delete an incident?

Requirements

Can I change the owner of a requirements register?

Training Manager

Can I change the surname of a user or trainee?
Can standard users add their own training?
Is it possible to change the email notification settings for training expiry reminders?
How do I flag an employee as left the company in Training module?

Contractor Management

Where can I store my contractors training records?

Documents

Can i link to a SharePoint document that i have created?
Where can I manage my documents?
What files can I upload?